Grant PUD Website

Late in 2017, DH started work with Grant County PUD on a complete redesign of their website. Goals of the build were to simplify content, improve navigation, make it mobile friendly, and cut down their page count as much as possible. After over a year of planning, design, testing and development, Grant PUD's new site launched in September of 2018.


Creative Lead, Creative Strategist, Art Director, User Researcher, Information Architect, Visual Designer, UI/UX Designer, CMS Trainer, Client Presenter, QA/QC


Adobe XD, Adobe Illustrator, Adobe Photoshop, HTML/CSS, Drupal, Slickplan, UserTesting, Optimal Workshop, Microsoft PowerPoint, Google Sheets, Pen & Paper


Agency: DH
Design: Gabe Fernos
Development: Dave Lambert
Account: Hayley Graham, Emily Easley

website design


Website pre-work snapshots


Audience Personas


WEBSITE AUDIENCES by importance:
  1. Residential electric and high speed network customers
  2. Prospective employees
  3. Recreation users
  4. Education
  5. Media
  6. Current employees
  7. Commercial and industrical customers
  8. Irrigation customers
  9. Investors
  10. Partner organizations
  11. Grand County PUD Commissioners
  12. Elected officials
  13. Special interest groups
  14. Public Utilities Commission
Top tasks on utility sites

Source: JD Power

  1. Set up online account
  2. Account log in
  3. View consumption history
  4. Review account information
  5. Make a payment
Top Pages on

Source: Google Analytics (2016)

  1. Homepage
  2. Employment
  3. Billing/payments
  4. High Speed Network
  5. Contact us
  6. Recreation
  7. Power Outages